Frequently asked Questions
Q. What is the purpose of the Wegmans Insiders insight community?
A. The purpose of the Wegmans Insiders insight community is to provide a fun and effective way of gathering high-quality input from an engaged, representative group of customers to help Wegmans make business decisions at all levels—operational to strategic on a variety of topics. By listening to our customers, Wegmans can do a better job of creating a shopping experience that fits our customers’ needs.
Q. Why did I receive an invitation to take a survey?
A. You received an invitation asking you join the Wegmans Insiders insight community in which you indicated your agreement to be a member.
Q. How will Wegmans use the survey results?
A. Results from the Wegmans Insiders surveys are presented to appropriate managers and executives throughout Wegmans. Survey results are discussed and become part of our decision-making process. We will then report these results/decisions back to our Wegmans Insiders members.
Q. Will anyone ever see my individual results?
A. No. To ensure your total privacy, your answers are confidential and grouped in total with other
members who have completed the same survey. The information you provide is used for statistical purposes only.
Q. My password is not working when I return to the portal page.
A. If you have been re-directed to the Wegmans Insiders portal page after completing the questionnaire, you do not need to login to submit your answers. They are already registered. You are re-directed to the Wegmans Insiders portal page by default should you wish to update or change any of your account information.
If you have not yet received and clicked the link in your e-mail to confirm your registration, you will not be able to log into the Wegmans Insiders insight community. Check your e-mail for this confirmation and follow the steps to complete your entrance into the community.
When logging in, make sure you don’t enter any unnecessary spaces before or after your e-mail address or password. The system reads blank spaces as extra characters.
Q. I can’t remember my password.
A. If you cannot remember your password, simply click on the “Forgot password” button on the Wegmans Insiders login page and enter your email address into the required field to have it e-mailed to yourself. If you continue to experience problems you can click on the "Submit my issue to the support team below", and ask for assistance.
Q. I can’t login, I get an “e-mail does not exist” message when I try to login.
A. If you did not complete the first study you were invited to and click the link in your confirmation e-mail, you are not fully registered in the Wegmans Insiders insight community. If you have completed these steps and still cannot login, try closing the portal page and returning in a few minutes.
Check your Inbox and Junk Mail folder for the confirmation e-mail; depending on your e-mail provider, it may have been directed to your Junk Mail folder.
Q. Are there any prizes for filling out the survey?
A. If there is a prize or a contest being offered for this particular survey, you will find the details in either your study invitation (e-mail) or within the study itself. Be sure to read the information provided so you are familiar with the terms and procedures for the prize fulfillment.
Q. I am not needed to complete this study. Why?
A. Each insight community is made up of a number of categories with a specific quota to ensure the insight community distribution is accurately represented. Based on the answers that you have submitted, one or more of the categories that you fall into has been filled.
Q. I didn’t receive the confirmation e-mail.
A. This may be the result of one of two things:
1. Depending upon your e-mail provider and your personal e-mail settings, some e-mails sent from an automated system may be diverted directly into your Junk Mail folder. To avoid this, you can add our address to your safe list or address book.
2. You may have entered your email address incorrectly, which would have sent your confirmation to an invalid address. If this has happened, you will need to fill out the questionnaire again. Always type carefully when you respond to survey questions to avoid this happening.
Q. I would like to unsubscribe.
A. You may click on any of the “To unsubscribe click here” link found at the bottom of any of our email communications. An unsubscribe confirmation page will launch, please click on the ‘unsubscribe’ button to confirm.
Q. I would like to update my e-mail address.
A. You may change your e-mail address anytime by simply logging into wegmans.com and clicking on the “My Account” link at the top of the page.
Q. How do I log back into the Wegmans Insiders community?
A. If you wish to log back into the Wegmans Insiders community, save the login page [link] in the favorites tab of your browser or in a place where it is easily retrievable.
When on the login page, you will need your login details: the email* and password that you set most recently (or when signing up as a member).
*Please note that you can check the Remember me box on the login page so that your login email is saved for the next time you wish to sign in to Wegmans Insiders.
If you are having trouble remembering your password, you may click Forgot password? and login details will be sent to your email address.
Q. I have questions or feedback not related to this survey.
A. If you have feedback or questions not related to our surveys, please contact Wegmans directly by calling 1-800-WEGMANS
or clicking the “contact us” link on wegmans.com.
